Refund and Returns Policy

Customer Satisfaction Guarantee

At Avioora, we want every customer to have a positive shopping experience. If something is not right with your order, please contact us so we can review the issue and help find an appropriate resolution.

Return Eligibility

You may request a return within 90 days from the delivery date, subject to the following conditions:

• We accept return requests for defective and non-defective products.
• New and slightly used products may be eligible for return, subject to inspection and approval.
• Items must be returned in a condition consistent with the approved return request.
• Some products may be excluded from returns where applicable law permits.

How to Request a Return

1. Contact Us First: Email contact@avioora.com or call +1 (956) 311-5678. If your item is damaged, defective, or incorrect, please include your order number, a description of the issue, and clear photos when applicable.
2. Wait for Instructions: We will review your request and provide return instructions if your return is approved. Please do not send items back before receiving authorization.
3. Return the Item: Once approved, return the item using a trackable shipping method. We recommend keeping your tracking information and proof of shipment.
4. Return Method: Approved returns may be sent by mail or through another return method specified by our customer support team.

Refund Process

• After we receive your returned item, we will inspect it, generally within 72 hours of receipt.
• Once the return is approved, we will process the refund within 7 business days.
• Refunds will be issued to the original payment method unless otherwise required by law or agreed with you.
• Original shipping and handling fees will be refunded where applicable, in accordance with the circumstances of the return and applicable law.
• We do not charge restocking fees.

Please note that the time it takes for the refund to appear in your account may depend on your bank or payment provider.

Wrong, Damaged, or Defective Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us at contact@avioora.com with your order number, a description of the problem, and clear photos.

We will review the issue and explain the available resolution. Depending on the circumstances, this may include a replacement or a refund. We will confirm whether the item needs to be returned.

Contact Information

Website: https://avioora.com
Address: 6100 N 10th St, McAllen, TX 78504, USA
Phone: +1 (956) 311-5678
Email: contact@avioora.com

Business Hours:
Monday – Saturday: 9:00 AM – 10:00 PM
Sunday: Closed